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Guides and answers for travel agents and travel businesses on Conekta World. A real person reads every message.

For agents For businesses Questions Staying safe Contact us Open the app

For travel agents

Get started

Create your free account and confirm your email.
Find businesses in Discover.
Tap Request to connect and offer your commission.
Once they accept, the rate is locked and you can book.

Send a booking

Open a connected business and tap Add booking. Pick the package, date, guests and add-ons. The business confirms it or sends an offer with a new price.

Trip requests

Post what your group needs in Discover, Trip requests. Businesses send proposals. Accept one and the booking is confirmed straight away.

Commission

Your commission is shown on every booking and in Bookings, Payments. Agents never pay a fee to Conekta World.

For travel businesses

Get set up

Add your logo and upload your business permit in Settings, Business verification.
Add packages with prices and add-ons.
Set your payment terms and methods.
Accept agents in Inbox, Requests.

Free months, then 1%

Your first 3 months are free. After that Conekta World charges 1% of each completed booking, invoiced per booking. No monthly fee and no booking limit.

Verification

A person at Conekta World checks your documents, usually within 2 working days. Verified businesses get a badge agents trust. The first 100 get the Founding badge and 6 free months.

Invite and earn

Share your link from Settings, Invite and earn. When a business you invite is verified and completes its first paid booking, you both get 1 extra free month.

Questions

When is a booking paid?

When both sides confirm the full amount. One side records a payment (bank transfer, card, cash, GCash and so on) and the other side confirms it arrived. Part payments count too.

Does Conekta World take the money?

No. You pay each other directly, as you agree. Conekta World keeps the shared record so both sides see the same numbers, and invoices the business 1% after the trip is completed.

Can the commission change after we agree?

Only if you both accept a new rate. Either side can tap Renegotiate. The old rate stays in place until you both agree.

When does a booking complete?

After the trip date, once it is paid in full. It completes on its own the day after the trip.

I did not get the email code

Check your spam or promotions folder and add reservations@conekta.world and noreply@conekta.world to your contacts. You can ask for a new code on the same screen. The code works for 15 minutes.

I forgot my password

Tap Sign in, then Forgot password. We email you a 6-digit code to choose a new password.

How do I close my account?

Settings, Data and privacy, Delete my account. We email you a code to confirm. Booking and invoice records stay for the other side, as the law and our Terms require.

Can I use Conekta World on my phone?

Yes. Open app.conekta.world in your phone's browser and add it to your home screen. It works like an app and updates by itself.

Staying safe

Conekta World will never ask for your password or a code by phone, chat or email. Be careful if someone asks you to pay outside the agreed booking, to a new bank account, or in a hurry. Check the booking number (CW-12345) in the app, and report it to us.